Compliments

Saturday, 31 August 2019

Dear Frederick

Many thanks for the excellent work and follow up. We also observed a higher standard of cleanliness over the last few days with the addition black bin.

These swift efforts would not have been possible if not for your team’s efforts.

I attach some photos for your reference; let’s continue to monitor the situation and may these measures be sustainable!

Mrs Chua

Thursday, 29 August 2019

Dear Team

We recently had some problem with turning on our water mains which subsequently leaked.

I would like to thank those involved in helping us to sort out our issues.

The person (Angela) who took our call promptly arranged for someone to attend to our problems. The maintenance guys turned up within an hour. And there was a Mr Ong who called up to check if issues were rectified.

Once again, thank you everyone at Holland Bukit Panjang town council for the impressive follow up.

Kind Regards
Alice Kow
Blk 7, Toh Yi Drive

Sunday, 25 August 2019

Dear Gladys,

I have reported a wall crack at 546A Segar Rd.

Thanks you very much for the quick action. I have noticed the crack has being patched on the next working day. Thanks for the good job 👍.

Best Regards,
Albert

Saturday, 24 August 2019

Dear Ameen & Management Team,

I would like to appreciate that you made an effort to provide pedestrians to walk in shelter by providing linkways at Blk 447, Bukit Panjang Ring Road. These linkways are near to our block and they are very helpful.

Thank you.

Regards
Dinesh Ram

Tuesday, 20 August 2019

Dear Fiona,

Thank you for your prompt action to ensure the items are removed.

 The efficiency and follow up actions of town council is demonstrated and appreciated.

Have a good week ahead.

Regards,
Alison

Saturday, 17 August 2019

Hi Ms Vas Raman and service team,

Thanks for your assistance.

The lighting has been installed and we are very satisfied with the service.

Again, thanks for your efficient action to address resident feedback.😊😊

Thanks very much.

Best Regards,
Brandon Tham

Wednesday, 14 August 2019

Hi Faith,

Thank you for your prompt response.

I saw some trees were trimmed at the playground this afternoon and a notice that one of the trees would be removed due to safety of the residents.

Greatly appreciated for your prompt actions to the feedback and issue. Looking forward to a cleaner environment and clear view of scenery around the area for residents and children who play at the playground. :)

Best regards
Vivien

Thursday, 8 August 2019

Dear Ms Chan,

I would like to thank u for ur quick action n updates. Pls be noted that the neighbour has removed the mop from my observation today.

Cheers,
Kat

Tuesday, 6 August 2019

Hi Gladys

Yes, it has been removed.

I want to thank you for the speedy and effective action taken.

Greatly appreciated. Keep up the excellent work that you guys are doing.

Warm Regards,
Janice

Friday, 2 August 2019

Dear Mr Fredrick,

Thank you for the prompt follow up.

The residents thank you for your valuable service.

Have a good day.

Sincerely,
Jennifer

Tuesday, 30 July 2019

Hi

I would like to thank Mr Azmi for following up on the matter & has brought the contractor at the same time with him to see if they could instantaneously rectified the problem matter. This was done probably 2 weeks back. As I was then tied up with work, could only now write my appreciation to him. Thank you very much Mr Azmi.

Regards
Eleanor

Thursday, 18 July 2019

Hi Mr Lee (Shyh Yang),

Really happy that action has been taken. 

Meanwhile you can alert the other agencies about how issues like this ought to be handled.

I wish you the best in this undertaking and a big thank you to the cleaners for doing a job outside their vicinity.

Best regards,
Mary Jacobs Mathew

Tuesday, 16 July 2019

Dear Mr. Rawi,

Thank you for your email.

We very much appreciate your assistance, prompt action and advice regarding this matter.

Best Regards,
Caroline

Sunday, 9 July 2019

Hi Huixian,

Very much appreciate for your support and your team’s effort to fix out our study room seepage issue. We will continue to monitor the situation and update you if problem persist.

Thank You.

Regards,
Jen Shan

Sunday, 9 July 2019

Good evening Ms Ng (Shi Yu),

Ref below email, on behalf of residents at Blk 517, I wish to say a big thanks to the Town Council for placing the blue chairs in its designated area.

We appreciate very much for the effort and keep up the good work.

Best Regards,
Mazli Muhamad
Resident of Blk 517

Wednesday, 26 June 2019

Dear Marcus

Thank you so much for your prompt and efficient response to the situation.

Thank you for your advice to the resident involved and the follow up action.

I suggest that you check all the fire hose reel compartment on every floor for blocks 29 and 30, as old people staying here tend to use these compartments to store their personal items.

It’s good to check and Ensure that there are no personal items in these compartments and to have these compartments locked so residents will not use the space to store their personal items.

Thank you again for your excellent work! I really appreciate it and am very grateful for your fast response and great work!

Susan Tan

Tuesday, 18 June 2019

Dear Sirs,

Do convey this compliment to your officer by the name of Miss Cynthia Lee from Horticulture and Ms Rohaidah Abidin of her efficient actions. We recognised of such good & prompt service and reply. She has great talent that accomplish great job.

We appreciated of her efforts that solved our issue. Keep up the good work. Thank you.

Best regard.
Mrs Noi

Tuesday, 25 June 2019

Hi Ms Tan (Yi Ni),

Thank you for providing the work details and the efforts towards resolving the water seepage issue.
br/>Really appreciate it!

Regards,
Wee Kiat

Thursday, 30 May 2019

Dear Ms Rohaidah Abidin and Mr Thomas Lee,

On behalf of our fellow residents, appreciate the fast actions. Have a nice day!

Regards,
jinna

Wednesday, 29 May 2019

Hi Rohaidah,

Thank you for your swift response as always.
I have rated your service as excellent in the feedback form.
Have a great day! :)

Warm regards,
Daniel Sim

Tuesday, 28 May 2019

Dear Angela,

Thank you for your swift reply and also swift actions. My helper was outside witnessing the prompt actions by the team. Appreciate it very much. Great team work and good service.

Regards,
Lynn Hassim

Tuesday, 28 May 2019

Dear Rohaidah & Marcus,

I am truly very impressed by the efficiency of the town council. Thank you very much and have a good week ahead!

Best regards,
Shara

Friday, 17 May 2019

Hi

To Whom It May Concern

I am writer this email to praise one of your most efficient staff Mr Jimmy Yap. He has solved the following issue within few days.

1.) after report bees near my unit, he came down and noticed trees surrounding our blocks overgrown and arrange for tree trimming. These few block sites look neat and brighter after trimmed.

2.) I have this bees issue for almost one and half year. And finally this time Mr Jimmy Yap has helped me to solve the bees issue. (found that there is a bee hive above my unit). He told me although the hive has been destroyed, it is safe to keep observe any leftover bees behind. Gladly to say so far about three weeks after the hive destroyed, no sight of bees anymore.

3.) outside my corridor, there is this bicycle chain (which belong to ex owner). I have been in this HBD unit for eleven years and trying to ask town council to help remove but nothing been done. That day after Mr Jimmy Yap helped solve the bees issue. I told him this particular lock and immediately within two hours, he sent one worker to remove it.

4.) lastly when I walk out our lift there are notice from town council stating that observe quite few bicycles parked on the ground floor which are broken and rusty. Remind resident by certain date to remove or the town council will take action to remove them.

I am very impressed with this young officer and Bangkit town council employ this ‘gem’. That’s the way to serve the residents. And last but not least, MR JIMMY YAP, pls keep up the good job!!!!

Best Regards
Mdm Chan
Blk 163, Gangsa Road

Friday, 10 May 2019

Dear Sir,

I would like to thank the town council for the landscaping and plants surrounding Blk 147, Gangsa Road, Singapore 670147. Please see attached photos.

Its certainly great to be greeted with beautiful flowers every morning.

I also would like to thank some of the residents in the block especially RC member Mr Quek who contributed in the gardening work as well.

Well Done.

Resident
Andrew Jow

Thursday, 2 May 2019

Hi Cynthia,

Apologies for delayed email. Thank you so much for having the tree chopped off! really appreciate it!

Have a good day!
Jacque

Wednesday, 10 April 2019

Dear Mr Ameen

Thank you for your prompt action on the matter, it is greatly appreciated. Yes, it will help to have the grounds frequently inspected. I am happy for the residents. Now that their void deck is spruced up, it makes living in the area more pleasant.

Have a wonderful week ahead.

Kind regards
Dolly Chan (Mrs)

Wednesday, 3 April 2019

Dear Marcus

Thank you for your prompt and kind assistance in this matter and for liasing with NEA.

I understand your reply that it’s not feasible to place a litter bin at that location.

I hope that you will advise the cleaner to help to clean away all the littered cigarette butts and discarded boxes in that particular area , so as to avoid fire hazard. And please advise the cleaner that if they see the blue recycle bin next to the step area where people always smoke, to help push it back to near other side of bin area.

Lastly, I hope you or NEA will talk to the management of the NTUC Kopitiam and seek their help to remind their staffs not to smoke and litter the stepped area with cigarette butts. If the staffs want to smoke there, advise their staff not to throw their cigarette butts there. Help to throw their cigarette butts at their bins at their Kopitiam

Hopefully the situation will improve.

Thank you again for your prompt, kind assistance and excellent work as our TC Officer. I really appreciate your help.

Susan Tan

Wednesday, 3 April 2019

Dear Shi Yu

Thumbs Up, you have done a great job, fast and straight forward.

This is the 1st time ever that I encountered the fastest response and action, rather than giving those excuse visit unit, leave card to call back.

Keep it Up…

Thanks
Doreen

Sunday, 31 March 2019

Dear Sirs

I would like to give compliment to Cynthia Lee from Horticulture. The officer have been patiently follow up with plant pruning that solve the low floor issues.

The officer did it very well and efficiently. Hopefully, the officer will continue to keep up with good quality.

I appreciate with the officer's follow up work that reached to my satisfaction. Thank you.

Best regards,
Azroy

Monday, 25 March 2019

Dear Lexin,

Thank you very much for coordinating a multi-agencies visit and also a big thank you to each agency for their efforts in helping our neighbour to declutter and keeping his home and our neighbourhood safe.  I am very appreciative of the speedy response in addressing this with many agencies working together.

Special thanks to Tracy, Mr Ong and their team for daily monitoring of the common areas which have improved significantly under their care.

I also sincerely hope that the decluttering will help our neighbour and thank you for arranging a counsellor from Trans Family Service Centre to assist him.

Best regards,
Peng Ann

Thursday, 14 March 2019

Hi Maswanto,

Good morning to yourself!

I would like to express my gratitude to your team and yourself for the immediate response and support rendered.

Thank you. (:

Best regards,
Rebecca Goh

Monday, 4 March 2019

Dear Sir,

I am a resident of Block 112 Clementi Street 13. I have requested for several matters to be looked into many times. And each time Mr Rawi will take the issue into his own hands as though it was his own matter and follow up with it.

With his good attitude, he will politely take note of the issues and make an appointment to visit the site personally and he is always on time and advise was given on the spot. Alternatively he will arrange with the contractor to visit the site to give advice on the next development. Many a time on the same day when I lodge a concern he would on the same day itself sent in the workers to do and complete up the work.

With that, I am very contented with the way Mr Rawi has put in his effort of looking after the residents and the surrounding areas which has reflected the professionalism of the employee of the Town Council.

I do hope that Mr Rawi will be awarded with a good customer service recognition.

Best regards,
Frank Ler

Sunday, 3 March 2019

To who it might concern,

This email is to express appreciation to the Property Officer, Ng Shi Yu, and the Holland-Bukit Panjang Town Council for the action taken to resolve that issue that had plague my block.

The smell of waste have been diminished to the bare minimum.

Please keep up the good work.

Thank You,
Eugene Ong
Resident of Block 517

Thursday, 21 February 2019

Dear Sir / Mdm,

Good Day.

We are the resident of Blk 621 Senja Road.

There was a water flow issue in our unit last weekend. The tap and shower water flow in our house was very little. On the 18th of February, the flow got worse. We called EMU in the wee hours of the night and someone attended to our call for help, promptly. The operator on duty was extremely helpful and understood our situation. We are also very grateful for the assistance rendered by the contractor, Kumar, who came to fix the main water supply tap immediately the following day. The service and turnaround time by the team is definitely commendable.

My sincere appreciation to the team who came to our rescue.

Thank you.

Regards,
Jasmi & Nazifah

Monday, 18 February 2019

Dear The Officer In Charge,

Reference Case ID 609385 dated 13/Feb/19, Wednesday. I have been facing inconsistent water pressure flow for my home water taps since last year December 2018. It had gotten worst and I have reported the case to PUB on 7/Feb/19, Thursday. Since then PUB and the Town Council Engineers have been following up closely to resolve the problems.

The successful collaboration between PUB and the Town Council engineers had effectively resolved the problems on 16/Feb/19, Saturday. The high level of professionalism, service and dedication rendered by personnel from the EMSU Hotline Unit, Engineers from PUB and Town Council had prompted me to write in to express my thanks and appreciation for their time and effort put in.

To Mr. Abdul Rahim and Mr. Hashim Hayon from PUB, Mr. Jonathan and his team from Town Council, it might be just another day on their jobs. To me, it was an awesome experience to know that your organization had such a great and wonderful people that make life a little better for others.

Well, Kudos to you guys for a job well done and keep up the good work.

Sincerely yours,
Desmond Tang

Tuesday, 13 February 2019

Dear Mr Lee,

Good Job.

Thank you for your fast respond.

Thanks & regards
Joesline Sim

Saturday, 2 February 2019

Hello Marcus,

Thank you for responding and having the issues fixed.

Wishing you a happy lunar new year!

Regards,
Penny

Monday, 28 January 2019

Dear Azmi/Jonathan,

Thank you for the follow up email. I have heard from my mom as well.

Appreciate all your kindness and fast follow up to meet the resident's needs.

Regards,
Aveline

Monday, 21 January 2019

Dear Mr Christopher De Souza,

We have noted that Ulu Pandan Town Council have checked Clementi Block 101, 103 void deck flooring regularly. They have repaired and patched up the cracks in last few days.  We are very happy to see that the job of this contractor is perfect. We would like to express our appreciation for your effort, the Town Council Mr Rawi and the team and floor contractor in maintaining the estate in good condition.

Have a good day.

Francis Yeo

Monday, 07 January 2019

Dear Sirs

Thank u so much for your speedy arrangement & kind assistance pertaining to the above matter.

  Have a good n blessed day!

Best regards,
Michael

Friday, 4 January 2019

Dear Mr. Lawrence/ Mr. Jamal,

Wish you both and the staff of HBPTC a very happy new year 2019.

Thank you for your prompt and immediate attention to my compliant regarding the illegal m/cycle parking within the void deck.

For your info one of the riders, rode into the void deck last night at 12.15pm revved his engine and went away.

Your immediate action has detered the illegal parking, and the nuisance was lesser for the past 2days.

I hope that will continue and be beneficial to all resident of our block to enjoy peaceful sleep.

Best regards,
H Fathah

Wednesday, 02 January 2019

Dear Mr Ong,

Ms Sim Ann, our MP, visited my flat twice. Her last visit was on 29th Oct 2012 at 8.15 pm whereupon I brought up to her my problem as a resident of this unit. I mentioned the frequent rusty roof debris and dusts being swept down onto my balcony floor despite wooden planks having been nailed onto the timber supports to cover up the spaced out wooden strips that HDB designed as our balcony ceiling. I also mentioned the rainwater seepage problem. She instructed a member of her entourage to help looked into these issues. That officer took down my telephone number but to date, he never contact me at all.

Whenever new property officers visited my unit following my complaints about the same old issues, it gave me heightened hope that these officers will seriously help addressed my problems. Contractors came too. One suggested opening the balcony window to let off the rainwater that seeped from the roof floor through the ceiling edges. I resorted to putting permanent containers on my balcony floor to collect rainwater as I my complaints were all in vain.

Mr Ong, I must say that you deserve accolades for looking into residents' problems like mine seriously. You helped me to solve my over 3 decades of headaches residing here. None of your predecessors under the current Town Council is able to achieve what you did for me. I do appreciate your great effort in organizing a team of officers like Ms Tracy Lim (TC Property Manager) and 2 other Malay looking men to survey my unit on 1st June 2018. On 2nd October 2018, you came with another team comprising of Mr Rahman, your Project Manager from E M Services Ltd, Mr Kevin Seah from Weerong Waterproofing & Services Pte Ltd, 2 foreign workers and a tall, big sized Chinese man. On 25th October 2018, you came with another colleague to inspect the extent of damage following the contractor's foreign workers' oversight on 24th October 2018.

Now that my balcony ceiling repair works had been completed since 15th December 2018 and the rainwater seepages plugged at source, all my problems have been resolved. Many thanks to you and also Mr Kevin Seah who got his carpenter, Mr Lee to customize a replica of my damaged prayer table.

Wishing you all - A Happy, Healthy, Lucky and Prosperous New Year 2019

Warmest regards,
Lisa Chua 

Saturday, 15 December 2018

Dear Mr Christopher De Souza,

We would like to give compliment to you and your town council Mr Rawi and his team for keeping our environment clean and looks pleasant.

We have noted that you have taken initiative to clean up the wooden platform and walk way in front of Clementi Block 101 along the Ulu Pandang canal recently as clean as it is new. Many residents have their morning walk over this wooden platform and walk way. As this wooden platform has been a few years old, it has accumulated a lot of dirt and black stain. It has come to my mind recently that if it can retain its clean appearance as it was new, it would  be wonderful. Last few days we are surprised to see that you have brought back the new appearance of the platform again. We understand that it takes lot of  great effort for this cleaning job. The residents are very happy to see this nice and clean platform and walk way.

We appreciate very much of you and would like to thank you and the town council Mr Rawi and his team for managing the estate to be a clean and pleasant estate.

Best regards,
Francis Yeo

Thursday, 13 December 2018

Dear Marcus

Thank you very much for your prompt action and kind assistance in this matter.

I really appreciate your hard work and continual kind assistance that you always render when inform you of situations in at my block or in our neighbourhood.

Thank you once again for a job well done, as always!

Susan Tan
Blk 29 Ghim Moh Link

Wednesday, 12 December 2018

Dear Ms Lim,

I am writing to compliment Ms Sheila Ng (PR Manager) for taking ownership of the issue of cat feeding at Block 129 Pending Road on the 2nd Floor.

Initially, we got off the wrong foot on this matter as probably my expectations were not in line with your policy on response times to resident feedback or complaints and became frustrated.

Firstly, I thank you for calling me back promptly as requested, early in this matter, and getting the right personnel to handle it.

Sheila is an excellent communicator, through our initial contact I felt she understood my frustration and genuinely wanted to help me solve the problem. She went on to assume ownership of the issue personally even though it is more of an operational matter. She heard my frustrations, understood the issues and and responded well and provided a action plan to resolve the matter. I am very impressed that she also did go on site to better grasp the situation and get a first hand feel.

She has delivered on what she committed to fully and I recognise the additional effort and workload that imposes on her and the team. My family and I are very happy with the progress and results and cannot ask for me. Obviously she has a good team, Ms Goh WQ and also the CV personnel working with her as they did a really good job monitoring the site for cat feeding during these 2 weeks. Even on Sundays which was not supposed to have any monitoring.

I am aware that there is a distinct possibility that the cat feeding might re-surface and understand that if the resident does not want to comply it is unavoidable.

I only request that a plan is put in place to address this potential issue if feeding resurfaces again in the future. No, I do not expect anywhere near the same level of personnel and resources committed in the last two weeks.

Please convey our thanks to Sheila and the team.

Thank you.

With best regards,
Walter Ow

Tuesday, 11 December 2018

Hi Azmi,

Thank you very much for your prompt action and update. Appreciate your effort.

Regards,
Yves

Sunday, 02 December 2018

Hi Lawrence,

The seniors residents from Block 208, Petir Road would like to express their sincere thanks to the Town Council for their help for building the Wheel Chair Ram from the car park to the void deck of Block 208. The senior residents feed back to the SGA ( Senior Generation Ambassador ) after our Engagement with them this year, 2018. They are very happy with the construction of the new ram at Block 208. Thank you once again for your help.

Regards,
Albert Soo / Sharon Sim ( SGA )

Friday, 23 November 2018

Dear Huixian,

Thank you so much. I appreciate TC investing time and resources into the wellbeing of residents.

I look forward to having peaceful sleep again.

Best Regards,
Daniel

Thursday, 22 November 2018

Good Morning Mr (Joseph) Tan,

Thank you for personally dropping by my place on 20 Tuesday to update me of the water seepage problem.

I appreciate this email confirmation to fix the problem.

Have a great day ahead.

Mui Yin Liew

Friday, 16 November 2018

Dear Encik Ahmadwi,

Thank you very much for the prompt response and action taken to clear the choke. My family can now sleep in peace.

Your update information given to me on this case is also much appreciated.

Cheers!

Best Regards,
Raymond

Tuesday, 13 November 2018

Hi Rohaidah,

Thank you for the help. No need to call me. This morning i saw the dustbin is somehow fixed.

Thanks again for the fast response in helping.

Regards,
Roy

Friday, 09 November 2018

Thank you very much to Gladys for resolving the matter concerning the noise from the pump room at blk 458 Segar road. Appreciated.

Best Regards,
Eric Yam

Thursday, 08 November 2018

Dear Mr Rawi,

Many thanks for your prompt action. We appreciation your efficiency and responsibility in taking care of our estate. The residents here would be very happy to see that the drainage is covered as it is is common passage to many residents.

Have a good day.

Best Regards,
Francis Yeo

Friday, 02 November 2018

Dear Ameen,

Would like to thank you for handing the case well, being a patient and responsible staff. You are a very good staff.

Mr Goh Hock Chong

Friday, 26 October 2018

Dear Mr Ahmadwi,

Yes, the stains and graffiti have been removed.  Thank you for the prompt response and follow-up to the matter and for making our home environment more pleasant.  Your team's effort is much appreciated!

Best regards,
Chia Li Cheng (Jacqueline)

Friday, 26 October 2018

Hi Dr Vivian

Joseph Tan and his team have done well with the water pressure issue, it has improved.

Thank you and best regards,
Chong Jun Hua William

Friday, 12 October 2018

Dear Amanda and Jacqueline,

Thank you so much for the prompt action and follow-up phone call.

We trust your cleaner will do a good job to ensure that the common areas are swept and kept clean.

Very much appreciated.

Kind regards
Annie

Sunday, 7 October 2018

Dear Town Council

I am a resident from Segar Gardens and I would like to compliment the greeneries of the estate.

The trees are of a wide variety and are very well maintained! I have been to other HDB estates and saw many untrimmed and dying trees, which made me realised that I have taken the greeneries in my estate for granted. Kudos to the team behind this beautiful greeneries. Please extend my gratitude to the workers as well.

Thank you.

Regards
Tessa

Monday, 24 September 2018

Dear Rohaidah

Thank you for your prompt response and assistance. We really appreciate it.

Kindly send my thanks and appreciation to Mr Ameen who has promptly and efficiently assisted us in the situation!

Thank you for your great service!

Yours sincerely
Elisa Tan

Monday, 10 September 2018

Thanks Mr Rawi for continued monitoring and taking action over the sharebikes problems. Our residents will certainly appreciate your efforts.

Have a good day.

Francis

Monday, 10 September 2018

Dear Amanda,

Thank you! The workers came about 10 minutes after you replied and helped me remove the item. Thanks! I don’t know how I would be able to move it downstairs myself! Your help is much appreciated. Have a good day!

Best regards,
Angeline

Monday, 3 September 2018

Good Morning Andy.

Thank you for cutting the trees right outside my room. Will it be automatically "trimmed" whenever it's time for a trim?

This time round I didn't request (almost wanted to) and was surprised it was trimmed even before I requested for it.

Really appreciate it.

Just wanted to drop in a note to say thank you & appreciative for the fast and efficient work your team does.

Kind regards,
Jacque

Monday, 13 August 2018

Hi Vijay

A resident Mr Goh of Blk 26 Ghim Moh Link visited the RC centre just now to convey his thanks and appreciation for good job done by Town Council in responding to his request made during noon time to clear the loads of rubbish in the rubbish chute area at Blk 26 Ghim Moh Link he noticed this morning. He said he called the town council hotline and it was answered by Angela.

Ms Ng Chze Eng

Monday, 13 August 2018

Thank you for your responsiveness, Mr Ahmadwi.

Appreciated your prompt service & follow up.

Best Regards
Jason

Monday, 13 August 2018

Dear Jamalluddin,

Yes, it seems that the problem has been rectified.

Thanks very much for helping to restore the peace and quiet in the neighborhood.

Mabel

Friday, 3 August 2018

I am most impressed. Job done!

Thank you again, Mr Azmi


Jim

Thursday, 2 August 2018

Dear Ahmadwi

Thank you for such an amazing fast and quick service.

I really appreciate this.

Warmest regards,
Fua

Wednesday, 1 August 2018

Dear Marcus,

Thank you for your follow up and prompt action. Well done.

Your assurance that you will monitor your cleaning staff is much appreciated.

Have a good day.

Best regards
Annie

Tuesday, 31 July 2018

Dear Marcus,

Thank you for your follow up and prompt action. Well done.

Your assurance that you will monitor your cleaning staff is much appreciated.

Have a good day.

Low Meng Huat

Wednesday, 25 July 2018

Mr Rawi,

Many thanks for your prompt action.

We have noted that a bright lamp has just been installed. It luminates the whole staircases.

Many thanks to Mr. Rawi and your team for the immediate and efficient action. I am sure all the residents will appreciate you for such great work.

It is great to have you and your team look after the estate.

Have a good day.

Thanks.
Francis

Tuesday, 24 July 2018

Dear Sir/Mdm

Having read the June issue of the 'Talk of the Town' I would really support Mr. Charles Chew who are so helpful in helping out the cleanliness of our estate in Bukit Panjang. I for one is most grateful to the government through the town councils in keeping Singapore clean. I would like to thank the town council in ensuring that of our Senja Road HDB estate are kept clean and tidy. I have personally called up the town council telling them of the untidy situation around the areas and almost immediately they took action. Thank you town council. Appreciate lots.

Leong Kwai Wah

Monday, 23 July 2018

Dear Ms Elisa,

Thank you very much for your great service in answering enquiries diligently and promptly. Keep up the great job.

Thank you.

Warmest Regards,
Hafizah

Wednesday, 18 July 2018

Dear Mr Ameen & Team,

Keep up the good work. I always appreciate & full of confidence with management team.

Iskandar Elfi

Tuesday, 17 July 2018

Hi Amanda,

Appreciate the quick response.

I thank Mr Tan for rectifying the issue on rubbish chute.

Thanks
Regards
Li Ying

Thursday, 28 June 2018

Dear Mr. Ahmadwi,

Noted & thank you.

Appreciate your prompt response.

Your effort will bring great value & a pleasant environment for me & our neighbours.

Best Regards,
Choo.

Tuesday, 26 June 2018

Hi,

I am the resident of Blk 15 Ghim Moh Road.

I wish to compliment the town council for the following:

1. I called the town council for assistance to remove my bed on Mon and Rohaidah provided me with an option to remove the same just the next day;

2. The workers came and remove the bed on time;

3. There was a follow up call by the town council officer, Marcus to check if the bed has been removed.

I am very impressed given that this is a service at no charge yet there was full dedication rendered by your staff. 

Pls keep up the good works!

Cheers
Chezlyn Tan

Monday, 25 June 2018

Dear Ameen,

Well, I would have contacted AVA and the response I got was later but town council took immediate action and they’re still looking into it.

It’s impressive and warming when someone actually cares for the people whom staying around the area.

Thanks
Regards
Sree Durga

Monday, 25 June 2018

Dear Ms Liu

Thank you and your team for the effort by planting some plants behind my unit to provide some sound buffer.

Greatly appreciate your kind action.

Mdm Ng/Mr Lee

Tuesday, 19 June 2018

Dear Amanda,

Many thanks for calling me to confirm the removal. Really appreciate it as I didn’t realise that I type in the wrong unit number.

The shoe cabinet has been removed when I return home this evening. Thank you for the prompt service.

Best regards,
Geraldine Ng

Tuesday, 19 June 2018

Azmi Hi,

Just wanted to say 'Thank you'  for your help in stopping the water leakage.  It's been a dry few days now and all seems good! Thanks again.

Regards,
Daryl

Tuesday, 12 June 2018

Dear Mr Ahmadwi,

Thank you very much for the prompt action taken. I really appreciate that actions were always taken immediately to make the environment a more conducive place for the residents to live in.

Regards,
Valerie Teo

Wednesday, 23 May 2018

Thank you so much, Marcus and Amanda.

I realised it was swept this morning. However, we would appreciate if cleaner can clean the common area daily or alternate days. Much appreciated.

Regards,
Annie

Tuesday, 22 May 2018

Dear Rohaidah,

The wall has been touched up !

Thank You for the quick response.  Much Appreciate !

With kind regards,
Andrew Jow

Wednesday, 9 May 2018

Mr Azmi,

Thank you for listening to my grievances.

In lieu to remain as good neighbors, I sincerely appreciate your notable effort to assist in addressing the issues amicably.

Appreciate!

Rgds
Janice

Tuesday, 8 May 2018

Good morning Mr Rawi,

Indeed we are very appreciative for Ms Liu(Faith) who responded most promptly and efficiently. Now the backyard is clean and neat and looks ATTENDED to. The residents were very impressed!

Sincerely
Mrs Chan

Monday, 7 May 2018

Dear Marcus,

Thank you very much for your efficient and kind help, as always.

Thanks very much!!

Susan Tan

Friday, 4 May 2018

Dear Brandon,

Thanks for the update. Appreciate your fast response on this. Have a great weekend.

Best Regards,
Jolene

Monday, 30 April 2018

Thank you, Mr Jonathan. Appreciate you and your team's efficiency.

Shahida

Monday, 23 April 2018

Jasmine,

Thank you and your team for the prompt action. I’ve noted that the button is working again.

Regards,
Wilson Tay

Monday, 23 April 2018

Dear Mr Ooi,

Thank you for your prompt attention.

I will inform the rest of the residents that Town Council has taken action to clean up the stains.

Do have a nice day !

😊😊😊

Mui Yin Liew

Friday, 20 April 2018

Dear Jolin,

We would like to update you that the aircon panel has been fixed and paintwork done.

Thank you for all your help rendered these few months.

Have a great day ahead.

Thank you once again.

Kind Regards,
Amanda Chua

Wednesday, 11 April 2018

Dear Mr Goh,

On behalf of the residents, I thank you for you swift response and effort in making our surroundings a conducive place to live and play.

Somdej Boontawut

Wednesday, 11 April 2018

Yes Mr Rawi,

I saw the area has since been cleared. Thank you for making our neighbourhood and block safe.

Regards, Heng Wee

Monday, 09 April 2018

Dear Mr Yu Keng Seng,

Many thanks and appreciate your swift response and reply. Noted the contents well.

Best Regards,
Mr Fang Yong Shing

Wednesday, 07 March 2018

Dear Mr Rawi,

Many thank for the amazing efficiency and firm action on the matter and arrange the bicycles neatly at the side of void deck. I am sure that the residents will be very surprised and happy to see the the bicycles are orderly and neatly placed at the side. We really appreciate your good job.

Best regards,
Yeo

Thursday, 08 March 2018

Dear Mr Yeo,

Thank you for taking the time to pen an email and for your encouraging words, which will go a long way to spur the team on.

Well done Rawi & Team!

With kind regards,
MP Chris de Souza

Tuesday, 27 February 2018

Many thanks to Mr Rawi, Ms Amanda, the team and the conservancy workers for the immediate action to arrange the bicycles orderly place at the sides of the void deck for the rented bicycles companies. We appreciate very much the amazing speed and the high efficiency of your team.

Thank you
Yeo

Wednesday, 21 February 2018

Great job Mr Azmi,

Appreciate very much your efficiency and prompt action! We are happy and proud to have your team.

Best regards
Francis Yeo

Monday, 19 February 2018

We would like to give compliment to the department, personnel and contractor involved in constructing the nice pathway linked to the bus stop at Clementi Road. It job is well done and looks very pleasant. It would prevent water ponding during heavy rain.

  We also wish to thank Mr Rawi  of the Holland, Bukit Timah and Bukit Panjang Town council involved in the job and maintenance to clear the water ponding in the past.

Thank you
Francis Yeo

Tuesday, December 26, 2017

Hi,

I would like to compliment Mr Gopal and team for their kind help in clearing the household items. Excellent service. Thank you!

With regards,
Selvi

Saturday, December 9, 2017

Dear Ms Sim Ann,

I would wished to Thank You for looking into the installation of a light outside each household.

All my neighbours were very happy that there is a light right outside their unit. Even an uncle I met this morning, staying at the 12th floor mentioned that you are a very good MP.

He used to stay in a condominium, and the maintenance and service is horrible.

Once again I would wished to say a Big Thank You to You and staff of the Town Council, especially Mr Ong, who always look into matters brought up with efficiency.

Wishing you and your Family a Blessed Christmas and a Happy New Year. God Bless!!!!!!

Benny Chng

Thursday, December 7, 2017

Dear Marcus,

My husband and I are grateful for the time and effort you have taken in looking into this matter promptly.

We greatly appreciate you coming down personally with your contractor these two days to clear the litter and clean up the dirtied areas. I am sure our neighbours feel likewise.

Thank you so much to you and your contractor for all your hard work.

Yours sincerely,
Ting Li

Tuesday, December 5, 2017

Hi Cynthia,

Want to convey my thanks to you. Yes, the trees are cut and it's great! so bright and airy now :) no more flying dust & leaves :) thank you so much. Have a great day!

Jacque

Monday, November 27, 2017

Hi Ms. Lim HH,

I must commend you and your team who took great pain and sacrifice in keeping the carpark at our blocks so spotlessly clean. I notice on many occasions the cleaner put in over and over again to sweep, wash and clean the complete carparks. I am confident the residents are very pleased to see a clean and well kept carpark. Please convey our thanks to the cleaner and the supervisor.

George Leong Kwai Wah

Monday, October 16, 2017

Hi,

Could you please assist in thanking the man who help us to change our water vavle tap on the day that we made a report. He was gone before we manage thank him Didn't expect it to be repaired asap! Good job on the assistance rendered!

Diyanah

Monday, October 9, 2017

Dear Wan Qi,

I am happy to report that there is no further leakage from our ceiling these few weeks. Hopefully it will remain that way for the next couple of years.

Thank you so much for coordinating the repair work and the contractor had done a great job.

Special thanks to the officer who always visits our house when we feedback about the leakage. Thank you for coming down personally. We apologise for not getting your name.

Sorry for the inconvenience caused these few months!

Many thanks,
Jieying

Saturday, October 7, 2017

Dear Mr Ong,

I have recently requested for my flat's Electrical Box to be shifted as it's installed too near to my flat's main entrance. Your Town Council staff, Mr Ong Eng Huat has acted promptly to my request. The Electrical Box has since been shifted to the correct position. I would like to convey my appreciation to Mr Ong for his assistance and good service provided. Thank you very much.

Angeline Oon (Mdm)

Thursday, September 28, 2017

Dear Mr. Ong Eng Huat,

Thank you very much, the telephone number assigned for activation and subsequently we check it out and its working!

I must appreciate the quick response given to my request and specially thank Mr. Ong for calling me late just to attend the matter and finally made it possible for me to avail this facility.

Warm regards,
Rajesh Kumar (Owner)

Wednesday, September 20, 2017

Dear Yu,

I have seen action being taken yesterday and also have just realised that the burner has been shifted back. I would like to thank you and the town council for your cooperation and for hearing our suggestions and complaints to make living together tolerable and a better place.

I understand your part on the slope. Will be great if you can shift it nearer to the pavement then. The spot where you have shifted is not going to make a difference for us. We hope you understand.

Once again, thank you and I greatly appreciate it.

Regards,
Niz

Monday, September 11, 2017

Dear Sir/Mdm,

This morning I called Holland-Bukit Panjang Town Council to report that a pair of my sports shoes were blown and left stranded on the roof of Block 15 Toh Yi Drive. Within hours I was contacted by Mr Ong who suggested a house visit with community Supervisor Mr Havid to better understand the situation and do a safety assessment. By 4pm, my shoes have been retrieved and returned to me in good order and thus I'm sending this email to confirm receipt of said shoes.

I would also like to take this opportunity to commend both Mr Ong and Mr Havid on their efficiency to address this case and also to take the necessary action. I'm truly thankful to be have such a supportive and helpful town council who does their best to help the citizens. Thank you so much!

Cheers and have a great day!

Best Regards,
Ying Hui (Clare)

Friday, September 8, 2017

Dear GM of HBPTC,

I would like to recommend a commendation to Ms Lim Hui Xian for her prompt response with regards to a safety concern occurred in Blk 636C Senja Road on 5th September 2017.

Her fast response to activate cleaners and clear the area of concern from glass shards is very commendable in preventing injuries to general public and children.

My family and neighbors appreciates her diligence in resolving this matter within that same day in addition to her busy routine duties.

Thank you very much to Ms Lim for serving our precinct to her best abilities.

Thank you and best regards,
Low Yinn Feng

Friday, August 4, 2017

Hi Jolin,

Appreciate the speedy response from HBPTC! Thank you so much for your assistance.

Regards,
Eileen

Thursday, August 3, 2017

Dear Mr Rawi

I noticed that the peeled off yellow stripes for the staircases at Clementi Street 14, between Blocks 103/105 have been repainted yesterday.

Many thanks and appreciate for your quick action and efficiency.

Thank you,
Yeo CH

Monday, July 31, 2017

Dear Sir/ Mdm,

Thank you very much for your high efficiency and prompt response to the above case number. A very big thank you to Mr Azmi for sending his men down to solve the problem prompty. He had also instructed his men to demonstrate on how to close the water valve effectively, so that in future, we are able to do it ourselves. Well done! Keep it up :-)

Best Regards,
Siew Lai Sim

Saturday, July 15, 2017

Hi,

I wish to compliment the counter staff on duty today 15th July 2017 for the prompt respond to assist on me and also Mr Mas for coming all the way to my unit, Bukit Panjang Ring Road inspire of drizzling to check on the power meter unit along the corridor.

Incident happen this morning around 8:15 to 8:30am where as i heard noise banging on my unit window and when I open the door two men will open up the power meter unit. As there is no notice on maintenance i question them which company assign them. They mumble and walk away which make me suspicious hence i make a call to TC to verify such work is carry out.

As i make a trip to TC both of your staff has provided a warming and prompt service and ensure they will check and provide me an answer ASAP.

Kudos to BP TC staff for the good work.

Best Regards,
Jeffrey Goh

Friday, July 14, 2017

Dear Mr Joseph,

I am indeed very impressed by your excellent and speedy customer service.

I never expect my problem will be solved so fast, and I thought I will have to wait a long time, for town council response and action regarding such issue.

Thank you very much!

I have rated you as excellent in the survey. Please keep up this excellent cutomer service.

Best regards,
Toh Bee Lan

Tuesday, July 04, 2017

Dear Ms Lu,

Just to update you that Ms Lim has followed up very promptly and accordingly as suggested.

Thank you both for the excellent response. And the nice poster!

Regards,
Daniel

Thursday, June 22, 2017

Dear Tracy and Mr Ong,

On behalf of Bukit Timah Zone 4 RC, please accept our heartfelt thanks to Habib, Oron and Roy together with his team of brothers for the myrids of help, support and assistance during our Zone 4 BBQ event on 28 May 2017. I really appreciate their willingness to provide us with their fullest support whenever needed. Although there are some minor hiccups during the event, their promptness in attending to our request have really helped us to make the event run smoothly.

Thank you team!

Best Regards,
Chan Chun Meng

Tuesday, June 06, 2017

Dear Ms Gladys Lee,

Appreciate the work done by you & your team!

Thank you!

Best Regards,
Hisyam

Thursday, June 01, 2017

Thank you Mr Rawi,

Appreciate very much of your prompt action. I am sure the residents will be very happy to see your effort to take care of the surroundings and make it looks pleasant.

Wish you a nice day.

With regards,
Yeo

Tuesday, 16 May 2017

Thank you for the great help and prompt arrangement to resolve the insect issue. So far there have not been any insects around.

Thank you for following up, appreciate your kind gesture!

Have a great day.

Regards,
Tian Ming

Monday, 15 May 2017

My flat has earlier encountered some electricity problem (frequent short-circuited especially during raining days). It has caused much inconveniences to my family. I have then written-in to your Town Council for assistance. I am glad that your Senior Property Officer Mr Ong Eng Huat has quickly attended to my case. Mr Ong has engaged a contractor to come to my flat and check, and the contract has changed a part of my electricity switch-box. After observation for more than a month, my flat's electricity so far has no problem. Mr Ong has also followed up to check with me and ensure that the problem has been resolved. I would like to thank your Town Council for the wonderful service, especially to Mr Ong Eng Huat for his prompt assistance.

Thank you very much.

Angeline Oon

Friday, 12 May 2017

Dear Pascal,

We sincerely appreciate you and your team’s understanding and support to help us tide through our examinations period with minimal distractions.

On behalf of our staff and students, we thank you for your kind understanding.

Yours sincerely,
Veronica Ng (Mdm)
黄词芸

Tuesday, 9 May 2017

Dear Mr Joseph Tan,

On behalf of the residents, I sincerely thank you for your very prompt action rectifying the problem to provide a proper functioning place for the residents to use and enjoy.

Keep the good job up!

Many thanks & kind regards,
Mrs Lee

Friday, 5 May 2017

Dear Sir/Madam,

My family and I would like to send a heartfelt ‘Thank You’ to the following individuals for doing their job diligently.

They took the time to repeatedly come down to our unit to find a solution to the water accumulating in our kitchen (a ground floor unit at Blk 138 Petir Road). For the first time in a month, I can now walk into a dry kitchen, in no small part, due to their efforts.

My apologies for not being able to name each individual as the matter at hand did not afford us the time for formal introductions. I hope the case file and descriptions are sufficient for you to identify the individuals to convey our gratitude.

Our biggest thanks would go to Mr Brandon who took on the case and made multiple visits to our house. Though he was equally as baffled as us, he did not cease in attempting to find new departments to visit our unit to try to find a solution.

Next, a thank you to Mr Jason. He was very personable and it was evident in our conversations with him that he was determined to find a solution even if it was a temporary one. I am sure he is equally as relieved as us that no hacking through floors was necessary.

With Mr Jason was a contractor whose name I do not recall. This individual was jovial and offered his own thoughts on what could be happening. He even took my father’s suggestions to drill drainage holes without being dismissive. A special thanks also goes out to a man working under him who had to visit our unit not once but twice to drill said holes. On his second visit, instead of merely doing what he was instructed to, he gave us sufficient warning to get my 5-year-old to a safe distance to avoid being affected by the sound. Such initiative has been much appreciated.

Thanks also go out to the 3 men who accompanied Mr Brandon on the 3rd of May. The first person, for thinking through every scenario from water hydrants to PUB pipelines, and the second individual who actually solved the mystery. To verify every possible cause, he even got us to check if our water bill had gone up. He was so methodical in trying to find a solution.

This trait was obviously honed from years of experience and his help in solving the mystery was invaluable. To the man who actually helped us cut through our cabinets to find the leak, thank you for choosing just the right location to isolate the problem. Personally taking the time away from your demanding jobs to physically come down and inspect the issue was perhaps the single most important reason you got the baffling case solved.

Though not from the Town Council, thanks goes out to Mr William Raja – Chairman of our RC, our neighbor and dear friend. He took his own initiative to see how he could help even without being asked. This is praise worthy quality in a leader and tangible evidence that the Residents Committee is really all about helping the residents.

In the whole time we have lived in a HDB flat, we have never had to go to the town council for any issue. This first experience was a pleasant one where we saw cooperation and a genuine interest in solving the case. Keep up the good work!

On a separate issue we have with the town council about the ‘disputed garden’, I would like to thank Mr Brandon and Mr William again. They took time out off their busy schedules to try and negotiate an amicable solution with our new very aggressive and unyielding neighbour. Neither we nor our other neighbours can fathom why he insists on more land when he clearly has triple the portion we currently use. We on our part fully understand that it is HDB property and not ours. To avoid his threats and offensive language towards my family and for the safety of our elderly and child, we would rather do away with the garden altogether. Having the privilege of using it over the past two decades as an extension of our home is much appreciated.

The mini, sloppy, pizza-slice of land hosted many treasure hunts, easter egg hunts, housed my daughter’s magical fairy houses and was a little slice of the ‘wild outdoors’ to the kids in the neighbourhood.

Numerous friendships were made because of it. Neighbours from surrounding blocks would drop by for their cooking herbs or banana leaves. 80 and 90 year- old-retired farmers relocated to surrounding blocks advised my daughter (born on the other side of the world) on the best methods to grow her ladies fingers and eggplants. Language was not a barrier when a common interest was involved. But most of all, I loved the knowledge passed down through the generations. This broke down racial and generational divides. It was urban farming with old world wisdom at its best.

My father’s 50 or so solar lights have been a great conversation starter. Strangers have approached us on how they work. Thanks to the disputed garden, we now know more of our neighbours than before.

Alas it is with a heavy heart but fond memories that our family will let our little piece of the wild go. But the friendships made will be kept, the knowledge treasured.

Thank you all for not only doing your jobs, but going beyond the technical aspects and addressing the emotional ones as well.

Regards,
The Gnanasekarans and Marcelinos

Wednesday, 3 May 2017

Hi Gladys Lee,

Thank you for the prompt and good services. Truly appreciate your assistance.

Yours sincerely,
Yu Yang

Saturday, 29 April 2017

Dear Mr Ong,

Good morning !

Your contractor VJ have repair my home lighting ceiling

Appreciated your help to solve my lighting problem and thanks to you and VJ for the fast response and dealing with my unit domestic issues.

Again a big thank you to be served by you.

Saturday, 22 April 2017

Dear Jonathan,

I observed that the changes have been made.

The changes would made the playground areas a safer place for the children to play in.

Thank you and the Town Council for the swift response.

Regards,
Tan Lye Soon
Resident of Blk 312A

Friday, 14 April 2017

Hi Juliana

Thank you for you and your team's prompt response and great work to get the lights back on. My dad has informed me that it's back in order.

Wishing you all a happy holidays over the long weekend.

Cheers,
Rin

Monday, 10 April 2017

Dear Mr. Rawi,

Thank you so much for your teams prompt action. I really appreciate the efficiency.

Kind regards,
Edmund Choe

Monday, 10 April 2017

Dear Ms Coewe Lu,

Very much appreciated of your prompt response and please send my sincerest thanks from the bottom of my heart to the cleaner for the splendid cleaning work done./p>

Thanks with best regards,
Kathy

Thursday, 6 April 2017

Hi Yew Choong,

Thanks for your updates and follow up on this matter. Really appreciate the prompt action taken to address the safety concerns.

I have observed the lift B is restored since last night and have used it twice last night and this morning. It is working fine so far.

Thanks also for the follow up call. Have a good day.

Kind regards,
Jia Xin

Tuesday, 4 April 2017

Dear Ms HuiXian,

Thank you for solving the problem so efficiently.

Yours sincerely,
Ms Chai

Monday, 3 April 2017

Thank u so much for your attention.

Mr Ali , a Bangladeshi, has really managed the situation well. He has assured me and restored and repainted the wall. I appreciate his prompt service and response.

Thank you Mr Ali.

Nonetheless, the management must always entrust safety to all resident in all repair works.

Thank you.

Thursday, 30 March 2017

Dear Mr Koh,

Thank-you very much for your update.

The affected light set have all been relocated for Block 422 Fajar Road.

Really appreciate your fast response.

Regards,
Chua Li Ying
Resident of Block 422 Fajar Road

Friday, 24 March 2017

Hi Rawi,

We noticed work has been done and the noise has been significantly reduced. Thanks for following up.

Regards, Mrs Liew

Thursday, 23 March 2017

Dear Keng Seng,

Really appreciate your prompt response and action.

Hope the issue will be resolved.

Have a great day.

Warmest Regards,
Catherine Lee

Thursday, 16 March 2017

Dear Rawi,

Thank you very much for your prompt respond and your swift actions are much appreciated.

Best Regards,
Wendy.

Tuesday, 07 March 2017

Thank you, Mr Rawi & team.

Appreciate your help and assistance.

Regards,
Ms Ng

Thursday, 23 February 2017

Hi Azmi,

The movers are friendly and helpful.

Keep it up!

Peter Png

Friday, 03 February 2017

I would like to compliment the HBPTC for their efficient service in the removal of some bulky refuse that I had left outside the unit at 218, Petir Road.

The call was placed in the afternoon around 3ish and the TC mobilised resources in an expeditious manner and removed the bulky furniture by that same afternoon!

Amazing speed and response time! Kudos to a job well done HBPTC!

Marina Wang

Thursday, 19 January 2017

Dear Mr Jamalluddin,

Appreciate for the prompt response and thank you for taking care of our estates.

It is not a easy job.

Thank you again,
Yap

Friday, 06 January 2017

Dear Mr Pascal Gan/Ms Coewe Lu,

Thanks very much for your attention & help to this mop matter.

Best regards,
Vivian

Friday, 06 January 2017

Dear Ms Jolin,

Thank You so much for the inconvenience cause and sincerely appreciate your efficiency and delegation for the work done and also to the conservancy workers. Once again I like to thank you for the work done and the response. Will keep you noted if the situation is reverse.

Best Regards,
Tay Hong Chow

Friday, 06 January 2017

Mr Joel Tan,

You had done a good job.

Thank you very much.

R Lee

Thursday, 05 January 2017

Dear Maswanto,

Thanks for the following up and attention!

I am glad to see that my feedback is well taken and the ultimate purpose is to prevent recurrence.

Regards,
Kenny